Darrell,
I wanted to take the time to thank you and your
team for your outstanding commitment to customer
service. I appreciate all the effort each of you
put in on my boat to get it repaired and delivered
back to me. I ran it this weekend and everything
went well. This is the type of service that will
keep people doing business with your dealership.
Mike has been great to deal with on the pickup and
delivery. It has been a pleasure working with all
of you.
Thank you,
Ritchie Anderson
Plant Manager
Mastercraft Boat Company
***
Hey Sandi, Nick, Brian,
I
just wanted to thank you guys and everyone in your
company for such great service. I would highly recommend
Anglers Choice to anyone looking to buy a new or
used boat. Ever since my first phone call to Brian
to the pick-up of the boat you guys were nice, helpful,
experienced, I could not ask for more. I bought the
boat without even coming to see it. The day I came
to pick it up I was astounded at how beautiful it
looked. It's always a tough decision to buy an expensive
boat especially when buying it on-line from a dealer
you don't know, I am very happy I did it with you.
Brian is one of the best salesmen I have ever seen.
I too own a company and have sales people. Brian
made my experience so nice, easy and smooth. He made
sure I was happy and answered all of my numerous
questions. Nick was awesome, made me feel important
and treated me like a friend. Your service Dept.
Darrel, Dave, Greg are all great, very knowledgeable
and always ready to help.
You not only gained a happy customer you gained
a life time customer. Thank you all so much and I'll
see you next year on the Anglers Choice tournament
trail.
Alon Dotan-owner
Interstatehaulers.com
Pinehurst,NC.
***
Sandy,
Thanks to you and everyone at Anglers Choice for
the fine service and attention I received during
the purchase of my new Triton boat. I would really
like to thank Terry for his help from the demo ride
up to final delivery. Everything and everyone was
1st class. Looking forward to a long and fruitful
relationship with Anglers Choice.
Thanks again,
Ron Griffin
***
Sandy and Nick,
Although went did not get together
on a boat sale I want say what a great job the guys
in your service dept did for me. I had a jackplate
and holeshot plate added to my Ranger 185 and was
impressed with the price, the great attitude the
guys had and the prompt turnaround ( only a day).
On several occasions I have used your parts and service
and always found everybody to be helpful even loaning
me props to water test. I believe the crew you have
now have are some of the best and when Mark and I
decide to partner on a new boat we will certainly
offer you the chance to make a sale.
Best of luck
and once again,
Thanks Butch and Mark Hall
Danville
Va.
***
Sandi,
I just wanted to tell you thank you again for the
service you and the whole staff at Anglers Choice
did for me. I have always heard that you take great
care of your customers but that is an understatement.
I have purchased a lot of boats and cars over the
years but I have never seen customer care like Anglers
Choice provides. You guys and girls truly went the
extra mile to make sure my buying experience was
a great one. I got my boat just as you said, and
I was able to fish my tournament and I broke my new
Triton 20 X2 in the first time by winning the tournament.
Please stay in touch and tell everyone from yourself
to Brian, Lisa, and Darrell that they are truly a
great team. You have a customer for life and I will
tell everyone what kind of service you guys perform.
Thanks again for making my buying experience such
a pleasurable one.
Brent Anderson
Vinton, VA
***
Sir or Ma'am,
May name is HM1 Randal Manning. I am the
Leading Petty Officer for the 2d LAR Battalion Aid Station.
We are currently in Rawah, Iraq. We were given your care
package by Gunnery Sergeant Hatfield. Thank you so much
for the package. I would like to thank each person that
donated something to the package. Make sure to convey my
gratitude to your family and friends as well. We appreciate
the gifts that you sent us. Everyday we are amazed at the
amount of care packages that we are sent by people back
home. It is nice to know that despite all of the negative
media attention, that the vast majority of American's
still support the troops. We really enjoyed the package.
Your packages really came in handy for us. The weather
has been cold for past few days. It was around 19 degrees
last night and about 30 the next day. The day we got
the package we were excited about some of the things
that were in the package. That sentiment is shared by
all of us in the BAS.
We are the medical section for 2s LAR and so far we
have has a good deployment. I have some of the best young
Corpsman in the Navy working for me along with some great
senior leadership. Our doctor is LT Andrew Bailey and
our Battalion Chief is HMC Joe Murphy. We also have an
Independent Duty Corpsman (the best comparison would
be close to a Physician's assistant with a college degree)
eho is HM1 Truman Gartman. The younger guys are; HM2
Keith Robinson, HM3 Patrick Bailey, HM3 Jack Ballard,
HM3 Kelly Burgess, HM3 Joe Herring, HM3 Braden Huley,
HM3 Jaime Xiong, HN Joe Gonzalez, HN Jacob Hyde, HN Joshua
Alles, HN Scott Wiley, HN Michael Fulton, HA Marcus Gashy,
HA Joseph Coats and I have 20 other Corpsman out with
the Alpha, Charlie, and Delta line companies and the
Guard Force. They are all doing a great job and we have
had our tests out here, but so far we have excelled.
The Troops are doing some amazin things and we are positive
about the situation out here.
Thank you again for everything. We enjoyed the package
and we are looking forward to your continued support.
Keep the prayers coming and most of all please continue
your support for the troops.
Sincerely
Randal Manning
***
Dear Sandi,
The buying experience at Angler's Choice
was fine. Nick did his job and I did mine. What was and
is still so impressive are the people at Angler's Choice.
Starting with Nick and right through with Randy - who
took my buddy Ron and me on a demo ride and was very
patient and thorough in answering the hundreds of questions
that I had - to Lisa, who handled all the paperwork to
make sure my title, tags and warranties were taken care
of - to Brian, who was there when I took delivery to
answer even more questions - to Darrell, who continued
answering questions even today. What a great group of
folks; very patient, extremely knowledgeable about every
aspect of their jobs, and eager to help. It would be
very easy to get the impression you all care about the
customer - because you really do.
Thanks for working with me toward my
goal of buying a high quality bass boat after 20 years
of being out of the boat owning business. Tomorrow I
intend to take my new boat to the lake for the first
time. Can't wait! If it runs half as good as it looks,
I'll be very pleased! I'm sure it will...It's a TRITON,
right?
You guys are great. I look forward to
being a loyal Angler's Choice customer for many years.
Thanks also to all involved in rigging my boat. I went
over it thoroughly this weekend and I was very impressed
with the fit &
finish.
Chuck Altice
Blacksburg, VA
***
Hi
Sandi, hope you and Nick have a very Merry Christmas
and Happy New Year. I finally managed to get over my
cold/flu and took my boat to Lake Anna today and caught
a 6 pound 6 oz bass on a crank bait I bought from your
tackle shop. It will be posted on the Sturgeon Creek
website. I had the pic taken so it would show my Triton
decals. Please wish all your staff a happy holiday from
me.
Take care,
Bert Seymour
P.S. : I look forward to seeing you
at the Orange Anglers Sportsman Show in March. I'll be
handling the boat arrangements again this year so just
let me know how I can help.
***
Nick,
Brian and Sandi,
I just wanted to thank you for the experience of purchasing
my boat from your dealership 11/4/06. I was very impressed
with the professional way your dealership is set up and
operated. It makes me feel much better knowing I have
professional people backing up my purchase if there is
ever any problem. I would highly recommend any of my
friends to do business at Angler's Choice.
Thanks again,
Lee Beale
Lynchburg, VA
***
I
have known the people at Angler's Choice for a number
of years. If something is not right, they are always
willing to fix the problem as soon as possible. The service
there has always been Angler's biggest asset in my opinion.
Jerry Rice
Alta Vista, VA
***
Sandi,
I just wanted to send you a pic of what
my boat looked like two weekends ago when I won our club
tourney at Smith Mountain. Also wanted to give Darryl
a huge thanks for getting my boat ready in time. I wound
up running 45 minutes one way in the tournament to find
fish and it paid off. There would have been no way to
do this if the motor had not been fixed in time for my
practice day. I had three gentlemen come up to me before
and after the tournament to ask who I got my boat from
and I gave them all your name and info. One gentleman
in particular comes to mind because he told me of an
experience where he had to wait almost 2 weeks to get
his boat back when he brought it to you to get it fixed.
He told me that Darryl was not the man in charge when
he took his boat to you guys and I took the opportunity
to assure him that you have always fixed my boat the
day that I bring it to the shop. He was astounded that
anyone could have that kind of service and said that
he would give you guys another try because he is currently
looking to buy another boat. I hope that things are going
well with you and I hope that some of these people find
there way to your facility.
Thanks,
Brian Fritts
Southeastern File Management Services, Inc.
***
Dear Sandra,
What follows are additional comments
on my recent purchase experience with Angler's Choice.
I completed your survey, but found it to be too vague
to fully articulate what I experienced.
I came to Angler's Choice to purchase
a previously owned Triton. I contacted Brian Shuler to
make an appointment. He showed me every used boat on
your lot, explaining each in great detail. Though we
spent considerable time discussing each boat, he never
demonstrated any form of frustration or impatience with
me. His product knowledge and professionalism impressed
me greatly, and I was certain that I would buy a boat
from him if I saw the one I wanted. He was THAT good!
I
did not buy a boat from him that day, but I did buy a
NEW Triton TR186 from him a week later. The order was
placed by telephone, and the boat was made ready for
pickup on the date we agreed on. Brian introduced me
to Darrell, your Service Manager. Darrell personally
explained every feature on the boat and answered my questions
thoroughly and professionally. I truly had the felling
that, as a customer, I was important to him. As you know,
making customers feel that way is seemingly everyone's
goal, but is seldom achieved.
Since buying the boat, I have called
Brian on 2 separate occasions with small problems. Brian
provided quick response and solutions. That solidified
even more the trust and confidence I have in him.
In short, my purchasing experience with
Angler's Choice was exceptional! Your staff is first-rate
in my book, and I will definitely recommend Angler's
Choice to anyone who is in the market for a boat - new
or used. As your slogan says, "service is a total attitude"...it
appears to me that your staff has fully embraced it.
I hope these comments make clear what I experienced
at Angler's Choice.
Sincerely,
Don Pavlik
Springfield, VA
***
Keep doing what you are doing! I am always very satisfied
with every experience I have ever had with Angler's Choice
and your staff. This is the second boat at Angler's Choice
for me and if I buy another one it will be at Angler's
Choice.
The boat handles it real well. I've gotten
a lot of compliments about how nice it looks. I'm sending
along a few pictures that were taken while fishing from
my Triton TR21-X. Everyone who sees it comments on what
a beautiful boat it is and as for myself I couldn't be
happier. Thanks for making this "DREAM" come true for me!
I just wanted to let you guys know that
your parts department has the best customer service I have
ever experienced. I placed an order on Monday and received
the parts at my front door the next day. On top of that,
I found a free Angler's Choice hat packed inside. Although
your store is located about 2 hours from me, I feel you're
right next door.
This is not the first time- about two
months ago, a windshield brace was damaged on my 2000 Triton
SF18 while caught in a terrible storm on Smith Mountain
Lake. I contacted your parts department to find a replacement
and discovered that the identical brace was not available.
My braces were a black finish and only polished aluminum
was available. To resolve the problem, I was sent two new
braces so they would match and at no charge!! I have told
everyone I know that story, so the word is out in Lynchburg
about your remarkable service. Your parts department staff
is friendly, helpful, and exceed all expectations. It's
nice to find a company who really cares about their customers.
When the time comes to buy a new boat, I know exactly where
to shop.
D. Smith
Lynchburg, Va.
If you were really nice you could sponsor me with a brand
new Triton bass boat fully loaded. Sweet Dreams. I think
you guys & gals are top shelf. Thanks for everything.
I
just wanted to take a minute and thank you and everyone
else there at Angler's Choice Marine for making my boat
buying experience a great one. I'm glad I bought my boat
from Angler's Choice. Nick and Lisa in the finance department
were great and the guys in the service department who did
the rigging on my boat are GREAT to work with. I was at
your dealership only a matter of hours to finalize the
paper work, and take care of a few rigging details... like
where to install the hot foot. Now...THAT'S taking care
of details if you want my opinion!