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Customer Letters

Soldiers in Iraq 2d LAR Battalion Aid Station

Sir or Ma'am,

May name is HM1 Randal Manning. I am th eLeading Petty Officer for the 2d LAR Battalion Aid Station. We are currently in Rawah, Iraq. We were given your care package by Gunnery Sergeant Hatfield. Thank you so much for the package. I would like to thank each person that donated something to the package. Make sure to convey my gratitude to your family and friends as well. We appreciate the gifts that you sent us. Everyday we are amazed at the amount of care packages that we are sent by people back home. It is nice to know that despite all of the negative media attention, that the vast majority of American's still support the troops. We really enjoyed the package. Your packages really came in handy for us. The weather has been cold for past few days. It was around 19 degrees last night and about 30 the next day. The day we got the package we were excited about some of the things that were in the package. That sentiment is shared by all of us in the BAS.

We are the medical section for 2s LAR and so far we have has a good deployment. I have some of the best young Corpsman in the Navy working for me along with some great senior leadership. Our doctor is LT Andrew Bailey and our Battalion Chief is HMC Joe Murphy. We also have an Independent Duty Corpsman (the best comparison would be close to a Physician's assistant with a college degree) eho is HM1 Truman Gartman. The younger guys are; HM2 Keith Robinson, HM3 Patrick Bailey, HM3 Jack Ballard, HM3 Kelly Burgess, HM3 Joe Herring, HM3 Braden Huley, HM3 Jaime Xiong, HN Joe Gonzalez, HN Jacob Hyde, HN Joshua Alles, HN Scott Wiley, HN Michael Fulton, HA Marcus Gashy, HA Joseph Coats and I have 20 other Corpsman out with the Alpha, Charlie, and Delta line companies and the Guard Force. They are all doing a great job and we have had our tests out here, but so far we have excelled. The Troops are doing some amazin things and we are positive about the situation out here.

Thank you again for everything. We enjoyed the package and we are looking forward to your continued support. Keep the prayers coming and most of all please continue your support for the troops.

Sincerely
Randal Manning

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Dear Sandi,

The buying experience at Angler's Choice was fine. Nick did his job and I did mine. What was and is still so impressive are the people at Angler's Choice. Starting with Nick and right through with Randy - who took my buddy Ron and me on a demo ride and was very patient and thorough in answering the hundreds of questions that I had - to Lisa, who handled all the paperwork to make sure my title, tags and warranties were taken care of - to Brian, who was there when I took delivery to answer even more questions - to Darrell, who continued answering questions even today. What a great group of folks; very patient, extremely knowledgeable about every aspect of their jobs, and eager to help. It would be very easy to get the impression you all care about the customer - because you really do.

Thanks for working with me toward my goal of buying a high quality bass boat after 20 years of being out of the boat owning business. Tomorrow I intend to take my new boat to the lake for the first time. Can't wait! If it runs half as good as it looks, I'll be very pleased! I'm sure it will...It's a TRITON, right?

You guys are great. I look forward to being a loyal Angler's Choice customer for many years. Thanks also to all involved in rigging my boat. I went over it thoroughly this weekend and I was very impressed with the fit & finish.

Chuck Altice
Blacksburg, VA

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Bert SeymourHi Sandi, hope you and Nick have a very Merry Christmas and Happy New Year. I finally managed to get over my cold/flu and took my boat to Lake Anna today and caught a 6 pound 6 oz bass on a crank bait I bought from your tackle shop. It will be posted on the Sturgeon Creek website. I had the pic taken so it would show my Triton decals. Please wish all your staff a happy holiday from me.

Take care,
Bert Seymour

P.S. : I look forward to seeing you at the Orange Anglers Sportsman Show in March. I'll be handling the boat arrangements again this year so just let me know how I can help.

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Lee BealeNick, Brian and Sandi,

I just wanted to thank you for the experience of purchasing my boat from your dealership 11/4/06. I was very impressed with the professional way your dealership is set up and operated. It makes me feel much better knowing I have professional people backing up my purchase if there is ever any problem. I would highly recommend any of my friends to do business at Angler's Choice.

Thanks again,

Lee Beale
Lynchburg, VA

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Jerry RiceI have known the people at Angler's Choice for a number of years. If something is not right, they are always willing to fix the problem as soon as possible. The service there has always been Angler's biggest asset in my opinion.

Jerry Rice
Alta Vista, VA

 

 

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Sandi,

I just wanted to send you a pic of what my boat looked like two weekends ago when I won our club tourney at Smith Mountain. Also wanted to give Darryl a huge thanks for getting my boat ready in time. I wound up running 45 minutes one way in the tournament to find fish and it paid off. There would have been no way to do this if the motor had not been fixed in time for my practice day. I had three gentlemen come up to me before and after the tournament to ask who I got my boat from and I gave them all your name and info. One gentleman in particular comes to mind because he told me of an experience where he had to wait almost 2 weeks to get his boat back when he brought it to you to get it fixed. He told me that Darryl was not the man in charge when he took his boat to you guys and I took the opportunity to assure him that you have always fixed my boat the day that I bring it to the shop. He was astounded that anyone could have that kind of service and said that he would give you guys another try because he is currently looking to buy another boat. I hope that things are going well with you and I hope that some of these people find there way to your facility.

Thanks,

Brian Fritts
Southeastern File Management Services, Inc.

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Dear Sandra,

What follows are additional comments on my recent purchase experience with Angler's Choice. I completed your survey, but found it to be too vague to fully articulate what I experienced.

I came to Angler's Choice to purchase a previously owned Triton. I contacted Brian Shuler to make an appointment. He showed me every used boat on your lot, explaining each in great detail. Though we spent considerable time discussing each boat, he never demonstrated any form of frustration or impatience with me. His product knowledge and professionalism impressed me greatly, and I was certain that I would buy a boat from him if I saw the one I wanted. He was THAT good!

I did not buy a boat from him that day, but I did buy a NEW Triton TR186 from him a week later. The order was placed by telephone, and the boat was made ready for pickup on the date we agreed on. Brian introduced me to Darrell, your Service Manager. Darrell personally explained every feature on the boat and answered my questions thoroughly and professionally. I truly had the felling that, as a customer, I was important to him. As you know, making customers feel that way is seemingly everyone's goal, but is seldom achieved.

Since buying the boat, I have called Brian on 2 separate occasions with small problems. Brian provided quick response and solutions. That solidified even more the trust and confidence I have in him.

In short, my purchasing experience with Angler's Choice was exceptional! Your staff is first-rate in my book, and I will definitely recommend Angler's Choice to anyone who is in the market for a boat - new or used. As your slogan says, "service is a total attitude"...it appears to me that your staff has fully embraced it.

I hope these comments make clear what I experienced at Angler's Choice.

Sincerely,
Don Pavlik
Springfield, VA

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Triton Angler Sorrell Wins Champlain Tour Event!

PLATTSBURGH, N.Y. - Edging out CITGO Bassmaster Elite Series pro Kotaro Kiriyama by a mere ounce, Stokesdale, N.C., resident and Angler's Choice Pro-staffer, Rodney Sorrell earned his first BASS win Saturday on Lake Champlain in the CITGO Bassmaster Northern Tour.

Sorrell's three-day total was 53 pounds, 2 ounces. Kiriyama took second place with 53 pounds, 1 ounce Sorrell climbed steadily to his first BASS career win. He started out in 31st place after Day 1, finished Day 2 in seventh place and then moved in on the win Saturday. He said he targeted smallmouth all three days, almost exclusively with a Yum Dinger rigged wacky-style on a drop-shot rig.

"The reason I got the bites was because I was dead-sticking it," said Sorrell. "I just let it drift and they would hit it. The natural pull of the lake gave it action."

Sorrell, 38, who works for a construction company that specializes in waterproofing, earned $23,100 in cash and a Triton boat rig with Mercury outboard worth $45,000.

"It's just unbelievable. It's a dream I've had since I started fishing as a little kid," said Sorrell. He said he plans to use his cash winnings toward a home for his mother. Rodney has been a member of Angler's Choice Pro Staff for 10 years. We are very proud of Rodney and his accomplishments!

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Dear Sandi,

On behalf of the Martinsville Senior Center and Henry County Parks & Recreation we would like to thank Angler's Choice for participating in our Eighth Annual Fishing Clinic for kids ages 8-12, which was held on June 10. Forty-nine children participated in this year's clinic. We would also like to thank Lisa Thompson who works for your company. Without Lisa's interest and dedication towards this event, we could not have pulled it off. She has been a definite asset to the fishing clinic for the past eight years.

Again, many thanks for your company's generosity.

Sincerely,
Betsy Pace, Senior Services coordinator
Martinsville Senior Center

Kyle Dowley, Recreation programmer
Henry County Parks & Recreation

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Hi Sandi,

I am writing to tell you how much I appreciate your staff. Heather was very nice when my wife an I came in to look at your boats. Brian was great in showing us the boats you had and answered all of our questions. Nick made us very happy with the financing and no pressure attitude.

Lisa handled all the paperwork wonderfully, DMV and VDGIF. She explained all the paperwork and made the experience all the more pleasant. Sandi you have a great staff, I will be telling all my friends about how well I was treated at Anglers Choice.

Bert Seymour
Orange, VA

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Dear Sandi,

Keep doing what you are doing! I am always very satisfied with every experience I have ever had with Angler's Choice and your staff. This is the second boat at Angler's Choice for me and if I buy another one it will be at Angler's Choice.

A satisfied customer,
Bennie Leonard

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Sandi,

Joe Schell - pround boat ownerI just wanted to take a minute and thank you and everyone else there at Angler's Choice Marine for making my boat buying experience a great one. I'm glad I bought my boat from Angler's Choice. Nick and Lisa in the finance department were great and the guys in the service department who did the rigging on my boat are GREAT to work with. I was at your dealership only a matter of hours to finalize the paper work, and take care of a few rigging details... like where to install the hot foot. Now...THAT'S taking care of details if you want my opinion!

The boat handles it real well. I've gotten a lot of compliments about how nice it looks. I'm sending along a few pictures that were taken while fishing from my Triton TR21-X. Everyone who sees it comments on what a beautiful boat it is and as for myself I couldn't be happier. Thanks for making this "DREAM" come true for me!

Happy Boat Owner,
Joe Schell

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Dear Angler's Choice,

I would like to thank you for all your cooperation in helping me in my recent purchase of a Triton TR-196 bass boat. Your sales and customer service department has proven to be an exceptional department that stands above and beyond the rest of the industry.

I am most grateful for your personal support and assistnace.

I have highly recommended Angler's Choice Marine to many other persons over the last month and will continue to do so. Now I want to take this opportunity to let those in charge of Angler's Choice know how much I really appreciate your efforts and the excellent support that you have provided to me. Again, many thanks to you.

Sincerely,
Michael J. Workman
Fayetteville, NC

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Customer Service

I just wanted to let you guys know that your parts department has the best customer service I have ever experienced. I placed an order on Monday and received the parts at my front door the next day. On top of that, I found a free Angler's Choice hat packed inside. Although your store is located about 2 hours from me, I feel you're right next door.

This is not the first time- about two months ago, a windshield brace was damaged on my 2000 Triton SF18 while caught in a terrible storm on Smith Mountain Lake. I contacted your parts department to find a replacement and discovered that the identical brace was not available. My braces were a black finish and only polished aluminum was available. To resolve the problem, I was sent two new braces so they would match and at no charge!! I have told everyone I know that story, so the word is out in Lynchburg about your remarkable service. Your parts department staff is friendly, helpful, and exceed all expectations. It's nice to find a company who really cares about their customers. When the time comes to buy a new boat, I know exactly where to shop.

D. Smith
Lynchburg, Va.

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Dear Angler’s Choice,

If you were really nice you could sponsor me with a brand new Triton bass boat fully loaded. Sweet Dreams. I think you guys & gals are top shelf. Thanks for everything.

Lenny Budd

 


Angler's Choice Marine Tackle Store